FAQ
Q1. Can we pick up?
Here at My Auto Supplies we are dedicated to bringing you the best possible prices for our quality products. We do this by reducing expenses by not running a retail shop front. Therefore our products are available for delivery only as we do not have a pickup location.
Q2. Do you accept cash payments?
We do NOT accept cash payments.
Q3. Can you help with technical support?
Yes, please phone 1300 854 450 for assistance.
Q4. Can we track our item?
Yes, tracking information is provided when your item is dispatched.
Q5. How do I buy from your website?
Choose the item or items you want and add them to your shopping cart and proceed to the check out. At checkout you can choose either free standard delivery or pay the little bit extra to have express shipping.
Q6. Can I buy direct over the phone?
Yes, please phone 1300 854 450 to place your order and arrange payment and delivery.
Q7. Do you have a Customer Data and Privacy Policy in place?
Yes, please refer to our privacy policy, but in brief we are committed to your privacy and the protection of your information. We will never share, sell, or rent individual personal information with anyone. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information. We do not store any of your financial information; your payment is done through a secure PayPal PayFlow Pro gateway system. We only collect information from you that we need to complete the transaction. Our email marketing is permission based. If you received a mailing from us, our records indicate that (a) you have expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us.
Q8. Any further questions?
Please contact us by phone 1300 854 450 or email, sales@myautosupplies.com.au for any further questions.
Q9. How long do I have to pay for my order?
Immediate Payment
Q10. Can I get a Tax invoice?
Yes, My Auto Supplies issues tax invoices for all items purchased in compliance with the laws of Australia. Tax invoices will be sent to your nominated e-mail address once checkout and payment has been completed.
Q11. What happens if you run out of stock of an item I ordered?
In the unlikely event of stock being exhausted, we will contact you. We reserve the right to supply ordered product/s to the earliest paying customer/s (verified by the date and time of successful transactions). All subsequent payments will be refunded in full or placed on backorder with the purchaser's consent where future stock can be obtained. Although we will do our best to endeavour to source these items, we can give no guarantee of future availability of any item and our liability is limited to a refund of the purchase price of that item and any associated shipping costs.
Q12. How soon will I receive my order?
We dispatch within 3 working days of your cleared payment being received, and where possible even sooner, unless otherwise stated on individual items. From there it is up to the Couriers and Australia Post as to how quickly they can get it to you.
Q13. Who will deliver my order?
We ship the majority of our items through Australia Post. For heavier items we generally use the most appropriate courier according to your delivery location.
Q14. Will my parcel have tracking?
Yes, all items are sent with tracking numbers.
Q15. Can I track my parcel once it has left My Auto Supplies premises?
When dispatch is arranged through Australia Post a tracking number is generated. We email you this tracking (consignment) number when it is generated at the time the goods are dispatched. If we dispatch your order using one of our courier companies you will receive a dispatch email advising you of the company, the consignment number and link so that you can track and trace your order until it arrives at your address.
Q16. What will be the shipping cost?
The majority of items in our store are freight free, but please refer to each individual listing regarding the shipping costs
Q17. Will my order be covered by a warranty?
Yes. As we are an authorised dealer / reseller of all the items we offer, all products are covered by nationwide warranty. Please refer to the individual item for specific warranty periods. The warranty period commences on the date of the tax invoice issued to your nominated e-mail address. During the warranty period if the product is found to be defective it will be repaired / replaced as per the manufacturer's Australian websites terms and conditions.
If you experience problems with your product within the warranty period, please notify us at sales@myautosupplies.com.au and we will confirm the warranty process for that item. We will also need a copy of your receipt / proof of purchase.
Where the identical item is no longer available and a replacement is required, a refund will be offered in full (shipping costs excluded).
Q18. Will I have to pay for return shipping or shipping to the repair agent?
If the fault occurs within the warranty period, you will need to return the item to us or the repair agent at your own cost.
When returning items back at your own expense we advise returning goods to us or the repair agent via registered mail / courier with tracking to ensure their safety as we do not take responsibility for goods lost in transit.